Key takeaways
- Ask your home carrier to unlock your phone before you leave. A Canadian carrier usually cannot do it.
- Rogers lists the LTE bands its network uses: 12, 5, 2, 25, 4, 66 and 7.
- Apple says only five iPhone models support eSIM in mainland China. Check that your phone takes a nano-SIM card or supports eSIM.
- Check a used phone’s IMEI on DeviceCheck.ca. A phone reported lost or stolen in Canada will not work on participating networks.
- Carriers have free compatibility checkers. Enter your IMEI before you buy a plan.
The three checks before you fly
- Unlocked: the phone accepts any carrier’s SIM.
- Bands: the phone supports the radio frequencies Canadian networks use.
- SIM type: the phone takes a nano-SIM card, an eSIM, or both.
If all three are yes, you can use a Canadian prepaid plan from day one. Write down your IMEI number too. Dial *#06# to see it. Carriers use it to check your phone.
Is your phone unlocked?
A locked phone works only with the carrier that sold it. Usually only that carrier can unlock it, so a Canadian carrier usually cannot help with a phone locked to a carrier in India, the Philippines or China.
To test it, put a SIM from a different carrier into the phone. If you can make a call, it is unlocked. On an iPhone you can also look in Settings, General, About for “No SIM restrictions.”
Phones sold by Canadian carriers follow different rules. See phone unlocking in Canada.
Does your phone support Canadian bands?
A band is a range of radio frequencies. Your phone needs at least one band that the Canadian network uses, and more bands means better coverage. Rogers lists these bands for the Rogers, Fido and chatr networks:
| Network type | Bands Rogers lists |
|---|---|
| 3G/HSPA | B5 |
| 4G LTE | B12, B5, B2, B25, B4, B66, B7 |
| 5G (Rogers only) | n71, n66, n41, n78 |
chatr says a phone must support these LTE frequencies: 700 MHz, 850 MHz, 1900 MHz, 1700/2100 MHz (AWS) and 2600 MHz.
Other carriers do not all publish a band list. Use their bring-your-own-phone compatibility checker and enter your IMEI. Freedom Mobile, for example, has a device compatibility tool.
How to find your phone’s bands
- Look up your exact model number on the maker’s official specifications page. Phones sold in different countries can have different bands under the same name.
- Find the model number in Settings, About phone.
Notes for phones from India, the Philippines and China
These notes are general. Your exact model matters most.
- India and the Philippines: ask your carrier whether your phone is locked, and unlock it before you fly. Check the bands for your exact model.
- Mainland China: Apple says that in mainland China only the iPhone 18 Pro, iPhone 18 Pro Max, iPhone Duo, iPhone 17e and iPhone Air support eSIM. Other iPhone models there use a physical SIM card. In Hong Kong and Macao, some iPhone models take two nano-SIM cards.
- Apps: some phones sold in mainland China do not come with the Google Play Store. Before you leave, check that you can install your Canadian bank’s app, a map app and WhatsApp or your usual chat app.
SIM card or eSIM?
A physical SIM is a small card. An eSIM is a digital SIM built into the phone. Most large Canadian carriers support eSIM. Apple lists Bell, Rogers, TELUS, Freedom, Koodo, Fido, Virgin Plus, Lucky Mobile and others.
If your phone supports two SIMs, you can keep your home number on one and add a Canadian plan on the other. This is useful for bank codes from home. See keep your home number for OTP codes and the full eSIM guide.
Using your home line and a Canadian line together
Many phones can hold two lines: two SIM cards, or one SIM and one eSIM. If you keep your home line, set the phone up carefully so you do not pay for roaming by mistake.
- Name each line, for example “Canada” and “Home.” Both iPhone and Android let you label lines.
- Choose the Canadian line for mobile data. Then turn off data roaming on the home line.
- Choose the default line for calls and texts. Most people pick the Canadian line, so local calls are not charged as roaming.
- Keep the home line on only if you need its texts, such as bank codes. Your home carrier may charge to receive texts or calls while roaming. Check its rates.
The CRTC explains how to turn off data roaming on iPhone and Android on its roaming page.
How to test your phone in the first hour
- Connect to airport Wi-Fi.
- Install your Canadian eSIM, or put in the new SIM card.
- Restart the phone if the network does not appear after a few minutes.
- Check that the phone shows LTE or 5G, not only 3G or “No service.”
- Make a call, send a text and open a web page using mobile data, with Wi-Fi off.
If calls fail but data works, or the phone shows no service, the phone may be locked or lack the right bands. Ask the carrier’s store for help. If you buy a phone on a contract with an early cancellation fee, the CRTC Wireless Code gives you a trial period of at least 15 calendar days. You can cancel without a penalty if you used less than half of your monthly allowance and return the phone in near-new condition. Ask the carrier how this applies to your plan before you buy.
Which choice fits your situation?
| Your situation | What usually works |
|---|---|
| Recent phone, unlocked, supports eSIM | Set up a Canadian eSIM before or on arrival |
| Unlocked, physical SIM only | Buy a SIM card at a carrier store or airport counter |
| Locked, home carrier will not unlock | Use Wi-Fi at first, then buy a phone in Canada |
| Missing most Canadian LTE bands | Use it on Wi-Fi only, and buy a phone for Canadian service |
Buying a phone before you come? Check the IMEI
DeviceCheck.ca is run by the Canadian Telecommunications Association. It lets you check if a phone has been reported lost or stolen in Canada. It says a blacklisted phone “will not be able to be used on participating Canadian networks.” The check covers Canadian reports, so it is most useful for used phones bought in Canada.
For phones from outside Canada, buy from a trusted seller and keep the receipt. Innovation, Science and Economic Development Canada (ISED) keeps a public Radio Equipment List. It lists radio equipment certified for use in Canada. You can search it by maker, model or certification number. Read more in refurbished and used phones.
When buying a phone in Canada makes more sense
- Your phone is locked and your home carrier will not unlock it.
- Your phone lacks most of the Canadian LTE bands.
- Your phone is very old and may not get security updates.
Note that the iPhone 17 sold in Canada uses eSIM only. Apple says it is “not compatible with physical SIM cards.” Compare paying in full and financing in finance or buy a phone.
Common questions
Will my Indian phone work in Canada?
Can a Canadian carrier unlock my phone from home?
Which LTE bands are used in Canada?
Does an iPhone from China support eSIM?
How do I check if a used phone is stolen?
Sources
- Rogers: Welcome to Canada (newcomers)
- chatr: Prepaid SIM and eSIM at Toronto Pearson Airport
- Apple: Set up eSIM on iPhone
- Apple: Carriers that offer eSIM service on iPhone (Canada)
- Apple Canada: iPhone 17 technical specifications
- Canadian Telecommunications Association: DeviceCheck (lost and stolen phones)
- Innovation, Science and Economic Development Canada: Radio Equipment List (REL)
- CRTC: The Wireless Code, simplified
- Freedom Mobile: How to activate Freedom service